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Shipping & Returns

Return/Exchange
Once the order is shipped, no return or cancel will be allowed without product manufacturer’s approval. Customers must request Return Authorization (MRA) directly from product's manufacture or through support@uspedicurespa.com website before shipping any item back. Returned shipment without MRA will be rejected. No refund will be issued without manufacturer's approval. If an order return is authorized, a restocking fee of up to 25% of sale prices plus shipping fees (both ways) will be charged to your credit card or deducted from your refund amount. 

Shipping/Delivery
The estimated delivery time shown in the product’s detail page is provided by product’s manufacturers. The estimated delivery time is subject to change without notice. All shipments will be dropped at curbside (front of salon). Addition fees apply for inside or upstairs delivery. If inside or upstairs delivery is required, you must contact our customer support to request inside or upstairs delivery services during your order submission. Freight companies can provide these services at an additional fee. 

You have all the rights to open and inspect all the boxes in a shipment before signing the delivery receipt. You must inspect all items to ensure they are in acceptable condition. Once you sign the delivery receipt, USPedicurespa.com will not be responsible for any damaged, wrong, or missing items. 

Do not be intimidated by the driver.
The driver cannot leave until the delivery receipt is signed (regardless of how much in a hurry they are or how late they are). The carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's freight bill. When you've determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.